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TSA PreCheck Program

For more information, please visit the TSA PreCheck page and the TSA blog.

TSA Contact Center
Phone:  1-866-289-9673
Monday – Friday:  8:00 a.m. to 11:00 p.m. (Eastern Standard Time)
Weekends/Holidays:  9:00 a.m. to 8:00 p.m. (Eastern Standard Time)

Passengers who are members of TSA PreCheck and Global Entry, should contact the TSA within 24 hours of having not received TSA PreCheck.

New! Update to TSA PreCheck Access (as of 10.23.2015)

Overview


Image is an expedited security screening program managed by the Transportation Saftey Administration (TSA).  Passengers considered low-risk who qualify for the program can receive expedited screening either as a member of the program or another specific trusted traveler group.

The TSA and roughly 150 airports throughout the United States have implemented Imagelanes aimed at identifying processes to expedite physical screening and minimize unnecessary screening for low risk passengers. TSA works with various airlines, including Hawaiian Airlines, to implement these security lanes

Known Traveler Number

If you’re eligible and approved for the Imageprogram you will be given a known traveler number “KTN”.  This number should be used and entered when making flight reservations. An indicator will print on your boarding pass. When you arrive at the airport, look for the Imagesigns for the lanes.

Why should you join TSA PreCheck?

  • TSA PreCheck provides trusted travelers with expedited security screening for a better travel experience
  • Plan your travel with confidence and enjoy a more predictable experience
  • It’s a convenient, more efficient security screening process
  • It’s available at more than 150 airports with 12 participating airlines

TSA PreCheck Benefits

Eligible participants may use expedited screening lanes where you no longer need to remove the following items:

  • Shoes
  • Light outerwear
  • Belts
  • Laptop from carry-on bag
  • 3-1-1 compliant liquids from carry-on bag

How can I get  Image?


You can join one of the four trusted traveler programs offered by the U.S. Deparment of Homeland Security.

  • Imageapplication program
  • CPB's Global Entry
  • CPB's NEXUS
  • CPB's SENTRI

Click here for a comparison chart

Passengers may also be randomly selected using existing Secure Flight system requirements while traveling on participating airlines.

These travelers, once approved will receive a "Known Traveler Number" and be eligbile to utilize the by Image lanes at participating airports.

Note: Imagesecurity procedures are dictated by TSA and not by Hawaiian Airlines.

  • According to TSA's website, "TSA will always incorporate random and unpredictable security measures throughout the airport and no individual will be guaranteed expedited screening."
  • This means no individual is guaranteed expedited screening 100% of the time, even if you're a part of a government trusted traveler program.

Who else can obtain Image?

Members of the Military

Starting December 20th, 2013, all U.S. Armed Forces service members, including those serving in the U.S. Coast Guard, Reserves and National Guard, traveling for official or leisure travel can experience expedited screening by using their ten digit DoD ID number when making a flight reservation or using the automated self-service check-in systems. For Image eligibility, ensure that your DoD ID number, found on the back of your Common Access Card (CAC), is entered anywhere the “Known Traveler Number (KTN)” is accepted.

For more information, please visit our TSA PreCheck Program - Members of the Military page.


Hawaiian Airlines TSA PreCheck Lane Locations

Partnering with TSA, Hawaiian Airlines installed Imagelanes at the following U.S. airports:

Station
Lane Location
Honolulu, Oahu (HNL) 2 Lanes, Center Checkpoint between Lobbies 2 and 3 - Makai Lanes
Hilo, Hawaii Island (ITO) Main Checkpoint
Kahului, Maui (OGG) Lane 1, closest to Hawaiian Airlines counter
Kona, Hawaii Island (KOA) South Checkpoint
Lihue, Kauai (LIH) Lane 1, closest to Hawaiian Airlines counter
Los Angeles (LAX) Terminal 2
Las Vegas (LAS) Terminal 3, Main Checkpoint
New York City (JFK) Terminal 5, Main Checkpoint
Oakland (OAK) Terminal 1, Lane 1, closest to Hawaiian Airlines counter
Phoenix (PHX) Terminal 3, North Checkpoint
Portland (PDX) ABC Checkpoint, Lanes 7 & 8, closest to Hawaiian Airlines counter
San Diego (SAN) Terminal 2 East, closest to Hawaiian Airlines counter
San Francisco (SFO) International Terminal, Boarding Area Ar
San Jose (SJC) Terminal A, Lane 1, closest to Hawaiian Airlines counter
Seattle (SEA)
2 Lanes, Checkpoint 2, closest to Hawaiian Airlines counter and Checkpoint 3
Sacramento (SMF)
Terminal B

New! Update to TSA PreCheck Access

The Transportation Security Administration (TSA) has made changes to their PreCheck program, eliminating the managed inclusion of select passengers to their PreCheck lanes. Effectively, this means that if you are not a current Global Entry or TSA PreCheck member, you are no longer likely to get access to the PreCheck lanes.

As you may have seen, at peak traveling times (between 11am to 2pm HST), the TSA-managed checkpoint lines at Honolulu International Airport and other airports can be long. As a Pualani Elite member, you can still use our First Class/Pualani Elite/Premier Club line at Honolulu International Airport, however during peak hours, the TSA may also decide to divert this line for additional layers of screening. The colored area in the map below highlights the additional security lines with K9 security check, which are often implemented during peak hours between 11am to 2pm.

We felt it was important to share this information with our most valued customers so that you could plan your travel accordingly. For anyone interested in registering with the TSA for access to the TSA PreCheck lane, you may apply here and select Honolulu International Airport as your appointment location

For additional questions on security screening in our airports or TSA PreCheck, please contact the TSA's help center here.

Frequently Asked Questions


How Do I Qualify for TSA PreCheck?

You have 3 different options of qualifying for expedited screening:

Option #1: Travel the way you normally travel

TSA will review the passenger list provided by Hawaiian Airlines for every flight. If TSA determines you are eligible for expedited screening, information will be embedded in the barcode of your boarding pass. TSA scans the barcode at designated checkpoints and you may receive expedited screening. A Imagelogo will be printed on your boarding pass.

The rules-based criteria for eligibility are determined exclusively by TSA. Hawaiian Airlines does not control who receives the Imagelogo.

*Note:

  • While many non-KTN number travelers might have received a pre-check logo in the past, this number is being greatly reduced, which maybe be felt by those who are noticing they're not receiving the logo as often as before.
  • The best chance of receiving a  Image logo would be to obtain and enter a KTN or Redress number into your reservation.

 

Option #2: U.S. citizens can enroll in a government trusted traveler program like Global Entry, managed by Customs and Border Protection (CBP)

Application fee: $100.00
Requirements for the application process include:

  • Background check
  • Finger printing
  • In-person interview


Once approved, you will be assigned a Known Traveler Number (KTN), valid for 5 years with any participating airlines, including Hawaiian Airlines.

In addition, when returning back to the U.S. from an international trip, you can use automated self-service kiosks at select airports instead of standing in line at Customs, saving you valuable time. Those interested can apply directly on the Global Entry website.

Option #3: U.S. citizens can enroll in a government trusted traveler program like TSA PreCheck Registration, managed by TSA

Application fee: $85.00
Requirements for the application process include:

  • Background check
  • Finger printing


Starting October 19, 2015, Imageregistration will be available at the Neighbor Island terminal, Lobby 3!  Residents in the greater Honolulu area can begin enrolling in the Imageat the Honolulu Airport.  Once approved, you will be assigned a Known Traveler Number (KTN), valid for 5 years with participating airlines, including Hawaiian Airlines. Those interested can find out more and/or apply directly on the TSA website.

Click here for a Comparison Chart between Image, Global Entry, Nexus and Sentri programs. 
 

What is a Known Traveler Number (KTN)?


Approved applicants will be issued a Known Traveler Number (KTN) to be used when booking travel. Your KTN will be a 9 digit Pass ID number. This is used by the U.S. Government to uniquely identify travelers who participate in a trusted traveler program.

If you received a 9-digit KTN PassID number through the Global Entry program (9 numeric digits) or ImageRegistration program (9 alpha-numeric digits, starting with the letters, "TT"), you may add the KTN PassID number to your member profile by logging in to your HawaiianMiles account. Once you have added your KTN to your HawaiianMiles account, all reservations made through your account when logged in will populate a Imagelogo on your boarding pass.

You may also enter your KTN during Kiosk or Web Check-in. By doing so, the Imagelogo will populate on your boarding pass for your current reservation only. If you have questions while inputting your KTN during Kiosk check-in at the airport, please feel free to request assistance from our Hawaiian Airlines agents.

For more information on how to use your Known Traveler Number from programs like Global Entry, SENTRI and Nexus, visit: http://www.cbp.gov/xp/cgov/travel/trusted_traveler.

Note: Imagesecurity procedures are dictated by TSA and not by Hawaiian Airlines. According to TSA's website, "TSA will always incorporate random and unpredictable security measures throughout the airport and no individual will be guaranteed expedited screening." This means no individual is guaranteed expedited screening 100% of the time, even if s/he is part of a government trusted traveler program.


 

How do I use my Known Traveler Number?

You may use your Known Traveler Number by entering either or both numbers in the following locations:

via Web Check-in online:

  1. Click the "Add Redress or Known Traveler Number" button

    Image

  2. Enter your Known Traveler Number

Note: Known Traveler Number possible formats:

  • Global Entry KTN - 9-digit numeric PassID number, located in the top-left corner of your global entry ID
  • ImageKTN - 9-digit alpha-numeric PassID, starting with "TT"

Image

via Kiosk Check-in at the airport:

  1. Click the "Add Redress or Known Traveler Number" button

    Image

  2. Enter your Known Traveler Number

Note: Known Traveler Number possible formats:

  • Global Entry KTN - 9-digit numeric PassID number, located in the top-left corner of your global entry ID
  • ImageKTN - 9-digit alpha-numeric PassID, starting with "TT"

Image


 

When making a reservation online on HawaiianAirlines.com:

  1. Click on the "+Add Redress or Known Traveler Numbers (Optional)" link that is within the "Primary Passenger" section
  2. Enter your Known Traveler Number

Note: Known Traveler Number possible formats:

  • Global Entry KTN - 9-digit numeric PassID number, located in the top-left corner of your global entry ID
  • ImageKTN - 9-digit alpha-numeric PassID, starting with "TT"

Image


Add to your upcoming trip on HawaiianAirlines.com:

  1. Click on the "Manage" tab on HawaiianAirlines.com
  2. Select "My Trips"
  3. Enter your confirmation code and your last name
  4. Click the "Update Traveler Info" link next to your name
  5. Click the "Edit" button to add your Known Traveler Number
  6. Enter your Known Traveler Number
  7. Click "Save Changes"

Note: Known Traveler Number possible formats:

  • Global Entry KTN - 9-digit numeric PassID number, located in the top-left corner of your global entry ID
  • ImageKTN - 9-digit alpha-numeric PassID, starting with "TT"

Image


Add to your HawaiianMiles account online:

  1. Log in to your HawaiianMiles account by visiting HawaiianAirlines.com
  2. Click on "Profile & Settings" option located in the left navigation on the HawaiianMiles dashboard
  3. Select "Travel Preferences"
  4. Click on the "+Add Redress or Known Traveler Numbers" link
  5. Enter your Known Traveler Number

Note: Known Traveler Number possible formats:

  • Global Entry KTN - 9-digit numeric PassID number, located in the top-left corner of your global entry ID
  • ImageKTN - 9-digit alpha-numeric PassID, starting with "TT"

Image


Note: For data accuracy, please ensure your full name is consistent across all travel-related documents and programs: government-issued IDs (e.g. passport), government trusted traveler programs (e.g. Global Entry), HawaiianMiles, and future ticket bookings. This is especially important for middle names, whether you use your full middle name or just a middle initial. If you need to update your name in your HawaiianMiles account, please contact HawaiianMiles Service Center.

For legal name changes on your HawaiianMiles account, please provide the necessary legal documentation in either of the following ways:


 

If I qualify for the TSA PreCheck program, what will my boarding pass look like?

If you qualified for the Imageprogram, you will see the Imagelogo on your boarding pass (see examples below). This logo is generated solely by TSA for each individual traveler. Hawaiian Airlines cannot add, remove or force the logo onto your boarding pass.

Web Check-in Boarding Pass:

Image

Mobile Boarding Pass:

Image

Airport Kiosk Boarding Pass:

Image


 

If I have a TSA PreCheck logo on my boarding pass, but my children do not, can they use the TSA PreCheck lane with me?

Yes, in cases where a family is traveling together and the adult members receive the Imagelogo on their boarding pass, children (under 12 years old) or elderly parents (over 75 years old) traveling on the same itinerary can enter the Imagelanes with the adult members, even if they do not have the logo on their boarding pass.


 

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