For more information, please visit the TSA PreCheck page and the TSA blog.
TSA Contact Center
Monday – Friday: 8:00 a.m. to 11:00 p.m. (Eastern Standard Time)
Weekends/Holidays: 9:00 a.m. to 8:00 p.m. (Eastern Standard Time)
Passengers who are members of TSA PreCheck and Global Entry, should contact the TSA within 24 hours of having not received TSA PreCheck.
New! Update to TSA PreCheck Access (as of 10.23.2015)
is an expedited security screening program managed by the Transportation Saftey Administration (TSA). Passengers considered low-risk who qualify for the program can receive expedited screening either as a member of the program or another specific trusted traveler group.
The TSA and roughly 150 airports throughout the United States have implemented lanes aimed at identifying processes to expedite physical screening and minimize unnecessary screening for low risk passengers. TSA works with various airlines, including Hawaiian Airlines, to implement these security lanes
If you’re eligible and approved for the program you will be given a known traveler number “KTN”. This number should be used and entered when making flight reservations. An indicator will print on your boarding pass. When you arrive at the airport, look for the signs for the lanes.
Eligible participants may use expedited screening lanes where you no longer need to remove the following items:
You can join one of the four trusted traveler programs offered by the U.S. Deparment of Homeland Security.
Click here for a comparison chart
Passengers may also be randomly selected using existing Secure Flight system requirements while traveling on participating airlines.
These travelers, once approved will receive a "Known Traveler Number" and be eligbile to utilize the by lanes at participating airports.
Note: security procedures are dictated by TSA and not by Hawaiian Airlines.
Starting December 20th, 2013, all U.S. Armed Forces service members, including those serving in the U.S. Coast Guard, Reserves and National Guard, traveling for official or leisure travel can experience expedited screening by using their ten digit DoD ID number when making a flight reservation or using the automated self-service check-in systems. For eligibility, ensure that your DoD ID number, found on the back of your Common Access Card (CAC), is entered anywhere the “Known Traveler Number (KTN)” is accepted.
For more information, please visit our TSA PreCheck Program - Members of the Military page.
Partnering with TSA, Hawaiian Airlines installed lanes at the following U.S. airports:
The Transportation Security Administration (TSA) has made changes to their PreCheck program, eliminating the managed inclusion of select passengers to their PreCheck lanes. Effectively, this means that if you are not a current Global Entry or TSA PreCheck member, you are no longer likely to get access to the PreCheck lanes.
As you may have seen, at peak traveling times (between 11am to 2pm HST), the TSA-managed checkpoint lines at Honolulu International Airport and other airports can be long. As a Pualani Elite member, you can still use our First Class/Pualani Elite/Premier Club line at Honolulu International Airport, however during peak hours, the TSA may also decide to divert this line for additional layers of screening. The colored area in the map below highlights the additional security lines with K9 security check, which are often implemented during peak hours between 11am to 2pm.
We felt it was important to share this information with our most valued customers so that you could plan your travel accordingly. For anyone interested in registering with the TSA for access to the TSA PreCheck lane, you may apply here and select Honolulu International Airport as your appointment location
For additional questions on security screening in our airports or TSA PreCheck, please contact the TSA's help center here.
You have 3 different options of qualifying for expedited screening:
Option #1: Travel the way you normally travel
TSA will review the passenger list provided by Hawaiian Airlines for every flight. If TSA determines you are eligible for expedited screening, information will be embedded in the barcode of your boarding pass. TSA scans the barcode at designated checkpoints and you may receive expedited screening. A logo will be printed on your boarding pass.
The rules-based criteria for eligibility are determined exclusively by TSA. Hawaiian Airlines does not control who receives the logo.
Option #2: U.S. citizens can enroll in a government trusted traveler program like Global Entry, managed by Customs and Border Protection (CBP)
Application fee: $100.00
Requirements for the application process include:
Once approved, you will be assigned a Known Traveler Number (KTN), valid for 5 years with any participating airlines, including Hawaiian Airlines.
In addition, when returning back to the U.S. from an international trip, you can use automated self-service kiosks at select airports instead of standing in line at Customs, saving you valuable time. Those interested can apply directly on the Global Entry website.
Option #3: U.S. citizens can enroll in a government trusted traveler program like TSA PreCheck Registration, managed by TSA
Application fee: $85.00
Requirements for the application process include:
Starting October 19, 2015, registration will be available at the Neighbor Island terminal, Lobby 3! Residents in the greater Honolulu area can begin enrolling in the at the Honolulu Airport. Once approved, you will be assigned a Known Traveler Number (KTN), valid for 5 years with participating airlines, including Hawaiian Airlines. Those interested can find out more and/or apply directly on the TSA website.
Click here for a Comparison Chart between , Global Entry, Nexus and Sentri programs.
Approved applicants will be issued a Known Traveler Number (KTN) to be used when booking travel. Your KTN will be a 9 digit Pass ID number. This is used by the U.S. Government to uniquely identify travelers who participate in a trusted traveler program.
If you received a 9-digit KTN PassID number through the Global Entry program (9 numeric digits) or Registration program (9 alpha-numeric digits, starting with the letters, "TT"), you may add the KTN PassID number to your member profile by logging in to your HawaiianMiles account. Once you have added your KTN to your HawaiianMiles account, all reservations made through your account when logged in will populate a logo on your boarding pass.
You may also enter your KTN during Kiosk or Web Check-in. By doing so, the logo will populate on your boarding pass for your current reservation only. If you have questions while inputting your KTN during Kiosk check-in at the airport, please feel free to request assistance from our Hawaiian Airlines agents.
For more information on how to use your Known Traveler Number from programs like Global Entry, SENTRI and Nexus, visit: http://www.cbp.gov/xp/cgov/travel/trusted_traveler.
Note: security procedures are dictated by TSA and not by Hawaiian Airlines. According to TSA's website, "TSA will always incorporate random and unpredictable security measures throughout the airport and no individual will be guaranteed expedited screening." This means no individual is guaranteed expedited screening 100% of the time, even if s/he is part of a government trusted traveler program.
You may use your Known Traveler Number by entering either or both numbers in the following locations:
via Web Check-in online:
Note: Known Traveler Number possible formats:
via Kiosk Check-in at the airport:
When making a reservation online on HawaiianAirlines.com:
Add to your upcoming trip on HawaiianAirlines.com:
Add to your HawaiianMiles account online:
The passenger with the Known Traveler Number added to their HawaiianMiles account must be logged in when making the reservation in order for the number to get added to their booking.
Note: For data accuracy, please ensure your full name is consistent across all travel-related documents and programs: government-issued IDs (e.g. passport), government trusted traveler programs (e.g. Global Entry), HawaiianMiles, and future ticket bookings. This is especially important for middle names, whether you use your full middle name or just a middle initial. If you need to update your name in your HawaiianMiles account, please contact HawaiianMiles Service Center.
For legal name changeson your HawaiianMiles account, please provide the necessary legal documentation in either of the following ways:
For legal name changes on your HawaiianMiles account, please provide the necessary legal documentation in either of the following ways:
If you qualified for the program, you will see the logo on your boarding pass (see examples below). This logo is generated solely by TSA for each individual traveler. Hawaiian Airlines cannot add, remove or force the logo onto your boarding pass.
Web Check-in Boarding Pass:
Mobile Boarding Pass:
Airport Kiosk Boarding Pass:
Yes, in cases where a family is traveling together and the adult members receive the logo on their boarding pass, children (under 12 years old) or elderly parents (over 75 years old) traveling on the same itinerary can enter the lanes with the adult members, even if they do not have the logo on their boarding pass.