‘Ohana-it’s the Hawaiian word for family. It also conveys the mission of ‘Ohana by Hawaiian, which brings people together from near and far.
Now you can enjoy safe, reliable, on-time air service with seamless connectivity throughout the Islands and on to North America and International locations. And as part of the Hawaiian Airlines family, all this comes with our signature Island-style hospitality.
‘Ohana by Hawaiian flights are operated by Empire Airlines and fly between:
You’re welcome to bring on board one piece of carry-on baggage and one personal item.
What’s a personal item? It’s one of the following:
And your carry-on bag must be within the following limits:
Your primary storage area is the space under the seat in front of you. The overhead compartments are for all passengers and are on a first come, first served basis. If your carry-on item cannot safely be stored under the seat in front of you or in the overhead bin, or if all storage areas are full, your carry-on will be valet checked at the gate and available for pick up when you deplane.
It’s a fact of life: Travel means dealing with baggage. We’ve simplified things as much as possible in the table of charges below.
Baggage fees are assessed per piece, each way and are non-refundable.
If getting to your destination involves traveling on more than one airline on a single ticket, DOT regulations govern which airline's baggage rules will apply for the entire journey. A stopover along the way of more than 4 hours may mean you will be charged point-to-point baggage fees.
The following baggage fees apply to baggage that meets the below requirements:
Maximum Dimension (length + width + height): 62 linear inches (157 cm);
Maximum Weight: 50 pounds (23kg)
*Restrictions may apply. HawaiianMiles members will enjoy reduced 1st and 2nd checked baggage fees when flying between the Neighbor Islands, traveling wholly within the State of Hawaii-for example, on a ticket from Honolulu (Oahu) to Kahului (Maui). A ticket from JFK (New York) to Kahului with a connection in Honolulu is considered a North America ticket, so North America bag fees apply. Discount applies to confirmed Hawaiian Airlines revenue tickets and flight award tickets redeemed with HawaiianMiles. Discount is applicable on any fare class ticket and will only be applied when your HawaiianMiles number is present in your reservation, or added prior to completing the check-in process.
*Pualani Platinum members may check in their first three (3) bags free of charge. Applies to members only. Applicable overweight and excess baggage fees will apply. The next additional bag will be charged at the 4th bag fee.
*Pualani Gold members may check in their first two (2) bags free of charge. Applies to members only. Applicable overweight and excess baggage fees will apply. The next additional bag will be charged at the 3rd bag fee.
Purchasing tickets through codeshare partners: In compliance with DOT regulations, Hawaiian Airlines must be the marketing carrier on your itinerary for this benefit to apply (i.e. your ticket must show a Hawaiian Airlines flight number for the first flight on the ticket). If you are a member of HawaiianMiles and another airline’s frequent flyer program, your HawaiianMiles number must be the only frequent flyer number present in your reservation. This also means you will earn HawaiianMiles for your entire itinerary; mileage credit will not be posted to any other frequent flyer program.
Hawaiian Airlines World Elite MasterCard: The primary cardholder is eligible to earn one (1) complimentary first checked bag on Hawaiian Airlines-operated flights. International flights are excluded. Offer is also not valid for codeshare flight segments operated by Hawaiian Airlines and marketed by other airline partners. All ticket purchases (original and exchanges) must be made with the Hawaiian Airlines World Elite MasterCard premium product and purchased directly from Hawaiian Airlines. HA Vacation Package purchases do not qualify as direct purchases from Hawaiian Airlines. Applicable overweight and excess baggage fees will apply. The one (1) complimentary checked bag is valued at the first checked bag fee ($25 for Domestic flights and $17 for Neighbor Island flights purchased on/before March 9th, 2014 or $15 for flights purchased on/after March 10th, 2014). Any additional checked bags will be charged at the 2nd, 3rd, 4th, etc. baggage fee.
Elite Members and Premier Club Members who are also the primary cardholder of the Hawaiian Airlines World Elite MasterCard will receive one (1) complimentary checked bag in addition to their membership baggage allowance when purchasing Domestic or Neighbor Island tickets directly from Hawaiian Airlines using their Hawaiian Airlines World Elite MasterCard. The one (1) complimentary checked bag is valued at the first checked bag fee ($25 for Domestic flights and $17 for Neighbor Island flights purchased on/before March 9th, 2014 or $15 for flights purchased on/after March 10th, 2014). Any additional checked bags above your total allowance will be charged at the next sequential bag fee. For example, a Pualani Platinum member who is also a Primary Cardmember and checks in five (5) bags may check in the first four (4) bags free of charge and will be charged at the 5th bag fee for the fifth bag.
Interested in becoming a HawaiianMiles member? It's completely FREE to join. Sign up Sign up today to enjoy discounts on your checked baggage.
Are your bags over the maximum weight? Bigger than the maximum dimensions? Other charges will apply to these items.
Oversize calculation = (length + width + height) per checked piece of luggage
Please visit our Check-in page Check-in page for more information.
Need to change your reservation? Once you purchase your ticket on ‘Ohana by Hawaiian, it’s generally non-refundable. But that doesn’t mean you lose out. Before departure, you can:
Applicable change fee, plus fare difference will apply.
If your reservation was made through a travel agency, additional fees may apply. For more information, please click herehere.
Please see our Fare RulesFare Rules and Domestic Domestic ticket validity for details.
Have to cancel a booking? We’ll be glad to help. Call Hawaiian Airlines ReservationsHawaiian Airlines Reservations for assistance. The following restrictions will apply:
Once you’re ready to book your new flight, please contact us by phonecontact us by phone to apply your existing tickets to a new reservation.
Just keep in mind that you won’t be able to change the name on the reservation, and any changes or re-bookings are subject to the change feechange fee, plus fare difference.
Please visit our Traveling with Infants page for more information.
We take special care of our keiki passengers, especially children who are traveling alone on 'Ohana by Hawaiian flights as well as connecting flights between Hawaiian Airlines and 'Ohana by Hawaiian.
As part of that care, we do have restrictions and fees. For more info, please visit our Children Traveling Alone page.
For the comfort of both our guests and pets, we can accept up to three (3) carry-on pets per flight.
Please visit our Carry-On Pet for more information.
'Ohana by Hawaiian accepts up to one (1) check-in pet per flight. Check-in pets are permitted on connecting flights between Hawaiian Airlines and 'Ohana by Hawaiian. Applicable fees and restrictions will apply.
Please visit our Check-in Dogs/Cats or Check-in Household Birds pages for additional details.
Animals that help their human companions are always welcomed on 'Ohana by Hawaiian flights. If you have a qualified service animal, he/she must be able to fit on the floor in front of you without obstructing the aisle or other areas on the aircraft. Unfortunately, service animal areas do not include our bulkhead seats-these are exit rows which must remain clear.
Please visit our Traveling with a Service Animal for more information.
Planning to hit the waves? Fun! We accept surf, kite, paddle and wake boards as checked baggage, with the following restrictions:
If you’re traveling with check-in equipment for sports activities, you’ll need to pay baggage fees for each piece in each direction. Voluntary stopovers mean you’ll pay point-to-point charges; prices are subject to change. En route stopovers exceeding 4 hours may result in point-to-point charges being applicable.
For more information about checking in sports equipment, please visit our Domestic Contract of Carriage Domestic Contract of Carriage.
What type of aircraft does 'Ohana by Hawaiian fly?
Our fleet is comprised of three (3) ATR42 - 500 turboprops that seat up to 48 coach-class guests.
For additional information, visit ATR42-500.
Yes, you can use your HawaiianMiles to purchase your 'Ohana by Hawaiian flights.
To learn how to redeem your miles, click here.
Can I use my E-Certificate to purchase ‘Ohana by Hawaiian flights?
Yes, you may use your E-Certificates to purchase your ‘Ohana by Hawaiian flights.
Click here to learn how to redeem your E-Certificate.
Yes, you may.
To learn more about gift certificate and gift cards, click here.